GARANTİ CUSTOMER SUPPORT
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- Request technical support
Machine identification, problem description, photos and videos. Start a remote assessment.
- Find the right spare part
Identify your machine and the component before ordering replacement parts.
- Machine manuals
Request the correct operating manual for your model, serial number and configuration.
- Maintenance guides
Plan cleaning and preventive maintenance with your machine-specific manual.
- Do It Yourself guides
Operator-safe cleaning, chaff collection, inspections and basic troubleshooting.
- Commissioning
Prepare utilities, installation and operator training with the GARANTİ team.
- Register your machine
Send your model and serial number for verification by GARANTİ.
- Compare roasting machines
Explore batch capacity, heating configuration and production planning.
- Frequently asked questions
Support process, manuals, warranty and your customer account.
- Warranty and GRASS service plans
Warranty coverage, service and maintenance
- Roasting Training
SCA training courses and coffee education
- Selected Offers
Customer account sign in login membership and available machines
- Capacity Guide
Weekly output and batch size calculator
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SUPPORT / MAINTENANCE
Maintenance guides
Plan cleaning and preventive maintenance with your machine-specific manual.
Start with a cool, safely stopped machine
Follow your machine-specific operating manual and approved shutdown procedure. Only carry out tasks designated for the operator.
Routine cleaning and chaff collection
Follow the manual’s cleaning interval. Check the accessible chaff collector and clean approved operator-accessible areas only when the machine is safely stopped and cooled.
Basic inspections and troubleshooting
Record displayed alarms, unusual sounds and when the issue occurs. Visually check accessible areas without opening guards or electrical enclosures. Do not restart equipment that appears unsafe.
Sensor cleaning and preventive checks
Clean operator-accessible sensors only where the model-specific manual explicitly permits it. If access or the method is unclear, request technical support.
Work reserved for qualified service personnel
Gas systems, burners, electrical panels, automation and safety components require authorized service. Never bypass an interlock, adjust safety settings or carry out unauthorized repairs.
Request your machine manual