GARANTİ CUSTOMER SUPPORT
Here for every roast.
Trending Topics
Support results
- Request technical support
Machine identification, problem description, photos and videos. Start a remote assessment.
- Find the right spare part
Identify your machine and the component before ordering replacement parts.
- Machine manuals
Request the correct operating manual for your model, serial number and configuration.
- Maintenance guides
Plan cleaning and preventive maintenance with your machine-specific manual.
- Do It Yourself guides
Operator-safe cleaning, chaff collection, inspections and basic troubleshooting.
- Commissioning
Prepare utilities, installation and operator training with the GARANTİ team.
- Register your machine
Send your model and serial number for verification by GARANTİ.
- Compare roasting machines
Explore batch capacity, heating configuration and production planning.
- Frequently asked questions
Support process, manuals, warranty and your customer account.
- Warranty and GRASS service plans
Warranty coverage, service and maintenance
- Roasting Training
SCA training courses and coffee education
- Selected Offers
Customer account sign in login membership and available machines
- Capacity Guide
Weekly output and batch size calculator
No matching topic. Try a model, “manual”, “cleaning” or “service”, or request technical support.
SUPPORT / FAQ
Frequently asked questions
Support process, manuals, warranty and your customer account.
How do I request technical support?
Identify your machine, describe the problem and attach relevant photos or a short video. GARANTİ reviews the information before deciding on spare parts, factory service or an on-site visit.
Where can I find my manual?
Request a manual using your model and serial number. We will match it to your machine configuration.
Does requesting support schedule a technician?
No. Remote assessment comes first. Any visit and its scope are agreed separately.
How can I check warranty or GRASS coverage?
Send your machine serial number and purchase details. Coverage and applicable terms must be verified by our team.
Can I use my Selected Offers login?
Yes. My GARANTİ uses the same account and login as Selected Offers. Machine profiles and document management are being developed.
